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DELIVERY AND PAYMENTS
DELIVERY INFO
Where do you deliver to?
We offer delivery to the UK. We do not deliver to any other countries at this time.
What delivery methods do you use?
Orders are sent via Royal Mail. The weight/ size of the parcel are automatically calculated on the cart/ checkout page which will give you the lowest available shipping options for your selected products. Please see the delivery options available below for prices.
Small Parcel Under 2kg
Royal Mail 48 Tracked – £3.55
Royal Mail 24 Tracked – £4.50
Wide Parcel Under 2kg
Royal Mail 48 Tracked – £5.25
Royal Mail 24 Tracked – £6.25
Parcel 2-10kg
Royal Mail 48 Tracked – £6.99
Royal Mail 24 Tracked – £8.15
Parcel 10-20kg
Royal Mail 48 Tracked – £11.30
Royal Mail 24 Tracked – £12.95
Royal Mail Large Letter
2nd Class – £1.80
1st Class – £3.30
How long will it take to receive my order?
Detail Locker aims to package and send orders within two working days of receiving them. Please expect the fulfilment to take longer during sales or busy periods.
We use Royal Mail 24 and Royal Mail 48 delivery services, which aim to deliver within 1 working day, and 2-3 working days respectively following dispatch. We also use Royal Mail 1st Class and 2nd Class delivery services on very small items, these services typically take 2 days and 3-4 days respectively following dispatch. Deliveries to Northern Ireland can take slightly longer than this. Please note that these are the delivery aims provided by Royal Mail, and delivery timeframes cannot be guaranteed.
Once your order has been dispatched, you will receive an email to say that your order is complete and has finished processing. Please note that once your order has been sent, the postal network are out of our control. By placing an order, you understand and accept that you are bound by the terms of delivery of the courier.
If you have any queries about your order, please email info@detaillocker.com
What should I do if I have not received my order by the expected date?
Please email info@detaillocker.com and include your order number.
Please note that Royal Mail will not consider an item to be “lost” until at least 7 working days after the expected delivery date (not the dispatch date) with parcels sent via Tracked 24 and Tracked 48 services, and until at least 10 working days after the expected delivery date (not the dispatch date) for orders sent via 1st Class and 2nd Class services.
Until the date falls outside the timeframes given above, we are unable to re-send any orders and must wait until enough time has passed for the parcel to be considered “lost”. In most cases, when the parcel has not been delivered by the expected date, this is typically due to delays at one of the Royal Mail hubs/ sorting centres. On most occassions the parcel will still arrive within the timeframes outlined above.
If the order has still not arrived 7 working days after the expected delivery date for orders sent via Tracked 24 and Tracked 48 services, or after 10 working days after the expected delivery date for orders sent via 1st Class and 2nd Class services, we will re-send the order if stock is available, or issue a full refund in the event of stock being unavailable. You must inform us if your order has not arrived by emailing info@detaillocker.com and include your order number.
Can I make changes to my order after it has been placed?
Orders are shipped as quickly as possible after they have been placed so we may not be able to change your order. However, you can contact us by emailing info@detaillocker.com and we will do our best to make the change if the order has not been processed.
PAYMENT INFO
Which payment methods do you accept?
We accept major debit and credit cards including Visa, Mastercard, and American Express. We also accept Apple Pay and Google Pay.
Which payment gateway do you use?
We use WooCommerce Payments.
Can you issue VAT invoices?
We are not VAT registered so are unable to issue VAT invoices for orders.
PRE-ORDERS
What are the pre-order terms and conditions?
Pre-orders require full payment to be made at checkout. Pre-orders do not guarantee availability of an item, and pre-ordered items are sold on a first come, first served basis. Once we receive stock of the item, if there is insufficient stock to fulfil your pre-order, a full refund will be issued. We cannot guarantee a specific shipping date for pre-order items. Usual delivery timelines apply once the order has been shipped.
Please contact us by emailing info@detaillocker.com with your order number as soon as possible if you wish to cancel a pre-order. Please note that if the order has already been dispatched, then the usual returns and refund policy will apply and you will be responsible for the cost of the return.